My experience with Northwest Bank has been very accommodating for they have online banking. When I need to transfer funds and pay bills it can be done at my convenience. It has been a positive experience with personable banking service in a timely manner. My time has been limited so banking must be fast and effective. I was given cooperation with opening my own personal accounts, the estate accounts, business accounts, and non-profit accounts that I am responsible for. I have been a long-term customer of Northwest Bank. My plan would be to stay as a customer and grow financially. A big Thank You from your customer that appreciates the hard work in maintaining excellent customer service and good bank products. When asked by others where is the best bank in town, I send them to Northwest Bank in Ankeny, Iowa.
Linda, you have always been so good to explain everything to us and bring us up to date on changes. We have enjoyed the good service we get from you and the other bank employees that wait on us. You and all other bank personnel are always very friendly and courteous.
We came to Northwest Bank one Saturday to withdraw our savings account so we could consolidate all of our accounts at another bank. However, after talking to Linda, we decided instead to consolidate our accounts at Northwest. She was very helpful in finding the right type of savings accounts for our needs, and in helping us get started with online banking. Later on, she emailed us about changing our savings account to a higher yielding account. She followed up with us to ensure everything was ok with the online banking. It is unusual to have a banker who takes such a personal interest in meeting a customers' needs.
Everyone at Northwest have been friendly and helpful. I have had business with Linda Heim the most. She has given me some good advice about ownership on my CDs and setting up two checking and one savings account. When another bank messed up my daughter's pay deposit, Linda was able to help and to get part of the overdraft charges taken off. We both very much appreciated that. Most of all I feel like she knows me when I walk in, knows my name and we have developed a good personal/business relationship, I think that is what I most appreciate.
Connie, Des Moines
Since I started banking at Northwest Bank, Linda knew my name and gave me personalized service. She listened to my financial needs and concerns and offered astute advice. I really trust her--to the point that I've continued to bank at Northwest, though we moved to Ames a year ago (no branch in Ames!) I can call Linda from Ames and she always provides just the help I need. I'm thinking that kind of banker is nice in this day. Thanks for everything, Linda! :)
Tracy was very helpful in trying to get our house refinanced. Tracy and her team were very good about answering any questions we had in a timely manner.
I have been banking at a credit union in Des Moines. I have lived in Ankeny for a year and a half and have been using your ATM. I decided to open an account at Northwest Bank. It was a pleasant experience and a pleasure meeting Tracy and opening an account with you. I look forward to many years of banking with you.
I became a customer of Northwest Bank in 2004 at the Fort Dodge branch. I rarely need to go to the bank in person, as I use internet banking. I have been completely satisfied with this service. Recently, I had an urgent need for funds for unexpected extensive car engine repair. I do not use credit cards. I turned to the Fort Dodge bank, via phone, and spoke with Nick, who promptly answered all my questions and set me up for the loan. I did not know there was a branch bank in Ankeny. Nick set me up to see Tracy at the Ankeny bank, so that papers could be signed. Within a few hours, Tracy had met with me, handled all the paperwork and processing with finesse and professionalism. The loan money was direct deposited to my account. I could then go and pick up my car. Really helped me when I did not know which way I was going to turn. Being a brand new customer to Tracy, I was very impressed with how I was treated and helped so promptly. I would return without hesitation, if ever the need would arise again.
I was very pleased with the courteous, knowledgeable and expedient service I received at your bank from Tracy. As a new customer I appreciate the friendly service and making me feel I am a valued client.
We were very impressed with the appearance of the bank and the friendliness of everyone. We appreciated the promptness, kindness, and business knowledge that Tracy showed.
Ernest and Janice, Ankeny
Northwest Bank is: "Modern banking with a hometown feel." I feel I can call Tracy, my personal banker, at any time knowing she will get back with me promptly. I opened a personal checking account and two business accounts at Northwest Bank and have been very happy with the service I have received.
My experience with transitioning has been great. Everyone at the bank has been extremely accommodating. They make me feel that my business matters. I like that the bank still feels like a small town bank even though we are in quite a large community.
As a first time customer we were greeted with friendly and smiling faces. Tracy took care of our banking needs in a very professional manner and followed up with a thank-you note for bringing our business to their bank. We look forward to our next visit.
We recently moved to Ankeny and moved our accounts from a bank that we have been with for 12 years to Northwest Bank. I was very impressed with the friendly attitude of the tellers and the professionalism of the officer that started my account. I feel that we will be very happy with the choice we have made and look forward to building a long-lasting relationship.
I have worked with many banks and have found that working with Tracy at Northwest was by far the most professional that I have ever had. I would encourage everyone to bank at Northwest.
Northwest Bank and Tracy Gibson at the Ankeny office have been outstanding in the services they have provided me. I have utilized their services for over a year while mobilized for the Army Reserve. They are very responsive to communications as well as follow through, and have made my baking experiences painless. The staff is friendly and go out of their way to ensure everything is done right the first time. Thanks Tracy :)
Northwest Bank makes me feel welcome, whether I'm at the drive-thru window, or walking into the lobby. I'm always acknowledged with a smile and asked immediately how they can help me. It's evident that their customers are their number one priority. It's the personalized treatment you receive from Northwest Bank that makes them stand above other financial institutions.
All of the employees at Northwest Bank are extremely helpful and friendly. They do what it takes to make sure your transaction is taken care of efficiently. I've never had a long wait. Tracy is very efficient when opening accounts. She is very knowledgeable and makes sure she answers any questions. She is very friendly and takes the time to really listen and help the customer.
Northwest Bank provides a local bank feel with all the amenities of a national bank. I have been thoroughly impressed by the personal touches that the staff provides to their customers. We are new to the bank and already we know we made the right choice!
Ankeny, Iowa Northwest Bank is more than a financial institution. This bank has been more like an extended family. When my wife died the staff was there. The kind words, the help and the advice made the financial changes easier to make. One particular friend and advisor Tracy Gibson has advised and helped me for many years. She is sincere and works hard to make banking easier. She defines the words "personal banker." Thank you my trusted friends at Northwest Bank Ankeny, Iowa.
We don't have any business not except Lola and she is so friendly and helpful. We enjoy going to your bank. Also tellers all seem so friendly. When we came to Iowa we started with Clay Co. National in 1939 so never changed although they have many times.
We had a good experience with the home equity line of credit. JoAnne took time to answer all our questions and treated us in a friendly professional manner.
I do believe I started banking with you in the late 1980s. In 1999 my husband joined with my checking account and we both have had savings accounts and CDs ever since then. You have stayed competitive with interest. We have had good and kind assistance from all the employees at your bank. But especially Dean Jacobsen, Jackie Paulsen, Lola Woods, and Eric Van Der Heide. I have no complaints with how any one has done business with me or my late husband. I would recommend you to anyone doing banking business in the area.
Wanda, Sioux Rapids
JoAnne took the time to spend with me on my loan application. She acted in a very friendly and professional manner. As far as I am concerned, I would recommend her for anyone wanting help. As for Northwest Bank as a whole, I have no complaints. Any problems I have ever had, have been handled promptly and I think fairly. I would recommend Northwest Bank to anyone wanting financial products of any kind. I have done business with Northwest for many, many years and have no complaints.
It is a great pleasure to do business with you. The young gentleman, Mr. VanDerHeide, helped me to open my account. His outstanding courtesy made me feel that I was in the right place to do my business. As a Spanish speaking customer, he spoke to me slowly to make sure that I understand his information and that, I appreciate very much.
Convenience, having drive thru on the south end of town, banking downtown and to have a branch in Spirit Like for our son who is going to college in Jackson. MN. Always friendly, helpful, no question is ever too dumb. Absolutely love the on-line banking, we use that daily. Willingness to help us out in a budget crunch. When a major appliance or expense would come up, we are confident that Northwest Bank will help us in a bind - JoAnne understands!
Twenty years ago I "switched" to Northwest Bank, I have been satisfied ever since. Not only has the bank met all my business and personal banking needs, but has done so with a willing, happy and energetic staff.
I always thought I should write Northwest Bank as we have been treated so very well. We have lived in Pocahontas for 40 years and have never received the attention we have from you. We just stopped one day on our way to the Lakes when we had seen an ad with your CD rates and that was, I think, maybe 4 years ago. Although we do most of our transactions with Jackie Paulsen, we are always greeted by a cashier as soon as we enter. Jackie is a professional and goes the extra mile to explain all the options available. Keep up the way you treat your customers!
I have found the staff very helpful and courteous when ever I had any business with them. It was a pleasure doing business with them.
Great, friendly staff, love the fact you can do your banking on the south side of town. :)
We have done business with Northwest Bank for many years and have appreciated the professional, courteous, prompt response to our personal needs. Though we have been absent from the Spencer community for several years, Northwest Bank continues to keep us aware of the banks situation and our best investment picture for the future. Since my husbands death, the bank has been very responsible in making the best financial recommendations for my personal needs.
We have been using Northwest Bank for several years. We have always been treated very well. The staff has always been friendly and helpful.
Dear Jackie Paulsen, I received your letter asking me to jot down my opinion and feeling about Northwest Bank's services. While I was president of Spencer Golview Condominiums I called Lee Schoenewe many times asking for advice and information, he was very patient and forthcoming. I will take this time to tell him thank you. We had CDs with your institution and have been very satisfied with your services. Sincerely,
I have always received prompt, courteous service. The staff has been pleasant and friendly.
A. Wayne, Spencer
Northwest Bank's staff are very courteous and friendly. I like that there is a branch in Omaha now, so it makes it nice for me. I am going to use this bank more.
We have been associated with Northwest Bank since the mid 1980's and have found them to be very helpful, courteous, and most willing to help with questions. Thank you for being the bank that promotes trust.
I have always been treated with such respect and gotten help as quickly as available. I appreciate the advice I have received on savings account and CDs. I especially appreciate the extra time and effort it takes to renew my CDs by mail as a I have a hard time getting to the bank anymore. Jackie Paulsen has helped me more than once this way. She is like a good friend. Everyone greets you when you come and it makes your day. I have received help in getting out the heavy bank door.
Bonnie Lee, Spencer
I have done business with Northwest Bank since 1992 for loans, CDs, savings, and checking services and have always received excellent service. The staff is very cordial and helpful. I would recommend Northwest Bank to anyone when needing financial services.
JoAnne went out of her way to help us with a loan at short notice, she made it all come together quickly and efficiently. She didn't even bat an eye at helping us on a Saturday.
John and Carol, Spencer
Northwest Bank is the place to go for financial business. They will help you with everything you need. The staff at Northwest Bank are well trained, courteous, and treat everyone with the utmost respect.
My son-in-law suggested I get a CD from Northwest Bank. I was greeted by Jackie who was very friendly and cordial. Even though this was my first visit, she made me feel as though I was her best customer. My compliments to her and the staff for a great experience.
JoAnne was amazing! Very friendly and personable. Joanne was motivated in helping me with my loan. I would recommend her to anyone.
We were very impressed with the staff at Northwest Bank. They made our home purchase a low stress process. Jason Warren did a super job assisting us through the entire process. We were then able to satisfy all of our banking needs by opening a homeowners' checking account and a savings account. The services offered at Northwest Bank are second to none. Thanks!
We have done business for 20 some years and you have been very friendly. We would recommend your bank very highly.
I am sorry it has taken so long to return this to your attention. We have been busy rebuilding from IKE. This paper is in bad shape also due to all kinds of reasons. I want to say overall that your bank makes you feel as though you are the only person being dealt with while in the bank. Very personable and friendly. All of Jason Warren and Jackie Paulsen's help was wonderful. Coming home again after 40 years made the warm feeling of home wonderful.
My husband and I have done business with Northwest Bank for many years, he's been gone for 13 years and I still do business with you. Everyone is always helpful and friendly. It means a lot for all your help and kindness.
Sara has all of the attributes for working with bank customers. She is knowledgeable, courteous, friendly and so very helpful. I have appreciated her assistance many times.
Lois, Spirit Lake
Jodi, the bank in Spirit Lake is a very friendly bank. The staff is very helpful. Thanks for everything you have done for me and thanks for the cookies. Thanks again, Marrie
Maurice, Arnold's Park
It is a pleasure to write about Sara Cornell. I'm not the best business minded individual. Sara has been so helpful in explaining options and services of the bank. Her pleasant and positive personality gives me confidence that she is providing the best service for me and my account at Northwest Bank. I usually try to seek her out when coming into the bank to do business.
Suzan, Spirit Lake
We were fortunate to meet Jodi Lange when we entered the bank to open new accounts. We were in the process of moving and had numerous tasks to accomplish. Ms. Lange was and has been a wonderful person to work with. She has a most pleasing personality. Jodi is bubbly, low-key, yet very professional. She obviously knows her job expectation very well and with her relaxed business-like demeanor makes all encounters an enjoyable experience even when a small "wrinkle" might appear. Ms. Lange, and for that matter, others at the Spirit Lake location have been most helpful and always make our visits enjoyable. Jodi is a valuable asset at Northwest Bank. We were fortunate to meet her on our initial visit. It certainly has given us a positive view of the institution.
Dennis, Spirit Lake
In today's world of "Big Box" businesses and multiple state financial institutions with large numbers of branch offices and the impersonality that results, Northwest Bank stands out as a pleasant exception to the rule! In particular, the Spirit Lake office. It is a joy to be greeted by name and with a genuine smile and friendly comments by all the employees! Sara Cornell in particular, is a "shining star" of pleasantness and friendliness with a genuine "I care" attitude!
Walter, Spirit Lake
First, the people at Northwest Bank are very personable, cooperative and friendly. Northwest Bank has been so easy to work with in all of our dealings. They have been there for us in our home loan needs, as well as when we chose to refinance. The people there aware so willing to work with our schedule and personal needs. They always go above and beyond to be sure your needs are met and the customer is satisfied. Recently, we had an automatic deposit come out in error, no fault of the bank, but the bank worked quickly with me to correct the problem and help cover the expenses incurred. They were very helpful in the matter. The bank's Treasure Seeker Savings Club is the best thing ever for kids. Our kids want to take/save their money because it involved the extra dig! It is a huge motivation to teach kids to save.
Angela, Spirit Lake
I love Northwest Bank! Everyone always welcomes me, and call me by name. My daughter has moved her saving account to Northwest Bank. I have recommended you to many of my postal customers. I was a single parent for four years and my accounts are not large, but your friendly small town service has always made me feel like an important customer. Thanks for all you do!
Dawn, Spirit Lake
When I walk into Northwest Bank, Jodi Lange greets me with a smile and personal greeting. Jodi is very courteous and professional in the business dealing I have had with her. She is also very outgoing in the community and supports community events.
Dick, Spirit Lake
I'd just like to say I have been treated the very best at this branch, everyone has been so nice to me and friendly and always so helpful. You have a fine staff working here in Spirit Lake. All the ladies are so intelligent and courteous. I am most pleased. I had my mortgage there, it's paid off now. I'd like to congratulate the fine staff. Sincerely, Helga J. Reed. p.s. All the ladies are fantastic and helpful, especially Sara.
Helga, Spirit Lake
I'm very happy with the experience I've had in doing business with the Northwest Bank in Spirit Lake. All personnel are friendly, helpful. They know my name! :)
Barbara, Lake Park
I come to Northwest Bank for my personal business and the office business. I always feel so welcome walking into the bank. Everybody is always so friendly, which is important to me. Courteous, prompt and very professional is how I would describe the service. I feel that everybody goes above and beyond to assist you. The staff you have is definitely an asset to Northwest Bank.
Betty, Spirit Lake
We feel so very comfortable as soon as we enter the doors at your bank. You gals always greet us with a smile and a "Hi Roger" or "Hi Alice". That feels good! Jed is also very helpful and takes whatever time we need when we have any questions. No complaints ~ only praise! Thank you's go to each of you!
Roger and Alice, Lake Park
Dear Jodi, Following are a few random comments: *Cindy and I appreciate our Premier checking account. I'm still living in the Dark Ages and continue to pay many bills by writing checks. The free checks come in very handy. *Sometimes we feel the need to call your bank to check on automatic deposits and balances or to request transfers from savings to checking. We appreciate your helpfulness when we do business on the phone. *Mr. Jed Jensen has always been helpful, cooperative and friendly when we've inquired about loans for construction or purchase. *Cindy sometimes says, "Why don't you just go through the drive-thru?" I enjoy actually coming in to "banter" with the staff. The gals and guys at the "windows" have always been accommodating, polite and friendly.
We have banked at Northwest Bank for 23 years. We have done checking, savings, CDs, Roth IRAs and loans. We have always been happy with the services. It is a pleasure to walk in the door and see so many friendly smiles. Thanks to the staff for all your years of services. Sarah - a special thanks for all the personal visits we have when I come in.
Sue, Spirit Lake
Val and myself could not be happier with the service and attention we receive when we enter the bank to do our business. You have also been so helpful with helping us decide on CDs and general banking information. It is your type of attitude and genuine caring that makes us very happy to do business at Northwest Bank.
Steven, Spirit Lake
I started with Northwest Bank many years ago, because they were so convenient. I have been with them over 30 years because of superior employees. They are so capable and super friendly. No on can replace Northwest Bank.
Clarence, Spirit Lake
No need for any changes. All the tellers are very nice. I've done a lot with Sarah and Jodi and have always been well satisfied. Keep up the good work and thank you.
Eunice, Spirit Lake
Dear Sara, I have found you very helpful and knowledgeable. Always pleasant, with a smile and greeting. Sincerely,
Jean, Arnolds Park
Sara, I was just sick when Mary W. left your bank. But, I can honestly say that every time I come into the bank and you help me, you give your all with a personal and business like attitude. If I have a question you answer it or go the extra mile to find the answer for me. I hope you get out of life what you desire as you are one sweet person. Just smile your beautiful smile and enjoy every day as I know you do.
Marlene, Spirit Lake
Always friendly, helpful, knows who I am and can speak about what is happening with family and other events, very professional when dealing with issues, knowledgeable of products offered and tells me of new ones I might be interested in.
Irma Rae, West Des Moines
Dear Stacy, I am pleased to share the feelings Peg and I have toward our Northwest Bank. We use the word "our" because the staff at the Spirit Lake office makes us feel like part of the entire operation. No matter how hectic a day your staff members may have had, we are usually greeted by name, always with a friendly "Hello". Whether at the counter, or drive-up, transactions are handled efficiently and with care. Over the last 20 years we have "shopped" all the local financial institutions and have found Northwest Bank to be the most competitive and service oriented. For all of the above reasons we continue to choose and recommend you to all our friends. Sincerely, Jerry Hammes.
Jerry, Spirit Lake
My experience with the tellers at Northwest Bank has all been positive. I walked in to deposit some money, was warmly greeted, helped in a very professional manner, given their utmost attention and departed. The next time I entered the bank, I was greeted by name, graciously helped, and departed with receipts in hand.
Betty, Spirit Lake
Sara who at all times has been courteous and friendly, but more important she has been extremely helpful. Her assistance to me has been top rated.
Jack, Spirit Lake
In this fast paced pressured world in which we live, it is wonderful to know there is a "real person" who will listen and respond proactively, promptly and with concerned "hands-on" assistance in addressing one's requests and requirements. Stacy Regennitter offers that type of service. You know you are not being placed on the "back burner" when you have a need for professional and detailed assistance. I've experienced Ms. Regenitter's quality service for my clients and myself.
Marilyn, Spirit Lake