Privacy & Security
Privacy is fundamental to the American way of life. When you provide personal information in order to process your transaction, you fully expect your data to be used only for its intended purpose and to be kept confidential.
We respect your right to confidentiality and take every possible measure to ensure that your personal information remains personal. In short, we work hard to earn your confidence and preserve your trust.
We value your business and hope you will remain with us for many years to come. If you ever have questions or concerns about the integrity of your account information - please don't hesitate to give us a call or come in to talk to our staff.
This privacy disclosure is being issued to comply with the provisions of the Gramm-Leach-Bliley Act governing the privacy of consumer financial information.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means to you: when you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may ask to see your driver's license or other identifying documents.
In continuing our commitment to provide quality service to our customers, Northwest Bank has adopted the following privacy statement for officers, directors and employees. This privacy statement applies to individuals (consumers) and Northwest Bank reserves the right to amend it at any time.
Our Internet Web Site
Visitors to the Northwest Bank web site remain anonymous. We do not collect personal identifying information about site users, unless you choose to provide such information to us. Standard software is used to collect and store ONLY the following non-identifying information about our visitors: the name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account, or iastate.edu if you are connecting from Iowa State University’s domain); the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. If you submit an online application, it will be transmitted over a secure connection using encryption and will alert you to this fact. This is the case where confidential information, such as your account number or social security number is requested. Visitors may elect to provide us with personal information via e-mail or our feedback form. This information is used internally, as appropriate, to handle the sender’s request and manage the Northwest Bank web site. It is not disseminated or sold to other organizations. Visitors should, however, keep in mind that e-mail is not necessarily secure against interception. If you do not agree with the use of this information, or are not comfortable with the level of privacy, please use the clear button in on-line forms, or cancel an e-mail before it is sent. Visitors should call us directly at 800.678.4105 if requests or statements include sensitive or private information, such as your account numbers, credit card numbers or social security number. Northwest Bank will NEVER ask you for your Personal Identification Number (PIN) for your Northwest Bank Any Time Money ATM card or CheckCard Debit card. If you are asked for this information, please call 800.678.4105 and report it to our Deposit Services Department immediately.
Our Collection, Use and Retention of Customer Information
We collect, use and retain information about our customers only where we reasonably believe it would be useful in administering our business, and providing products, services and other opportunities to our customers. We collect and retain information available from public records, market research and credit reports, as well as information you provide to us, only for specific business purposes. We use information to protect and administer our customers’ records, accounts and funds, to comply with certain laws and regulations, to help design or improve our products and services, and to understand your financial needs and provide you quality products and outstanding service. If you send us an e-mail, we may retain the content of the e-mail and your e-mail address in order to respond to questions or concerns you may have expressed.
Our Maintenance of Accurate Information
We have implemented procedures to help assure that our customers’ financial information is accurate, current and complete in accordance with commercially reasonable standards. While some procedures are required by federal or state law, we also have procedures for responding to requests to correct inaccurate information in a timely manner, and to update information and remove old information. Customers should notify us immediately at 800.678.4105 or PO Box 66, Spencer, IA 51301 if they receive information regarding their relationship with us that they believe to be inaccurate.
Limited Employee Access to Information
We have procedures and security levels that limit employee access to personally identifiable information to those with a business reason to know such information. The importance of confidentiality and customer privacy is addressed through compliance training and other sources on an on-going basis. Appropriate disciplinary measures are taken to enforce employee privacy responsibilities.
Maintaining Customer Privacy in Business Relationships with Outside Third Parties
At times it is necessary to provide personally identifiable information about our customers to a third party such as a vendor or service company we hire to provide support or services for one or more of our products. These vendors and service companies agree to safeguard our confidential customer information and must abide by applicable law. We may also share customer information with affiliates in accordance with federal banking regulations.
Northwest Bank does not knowingly solicit data from children, and we do not knowingly conduct on-line marketing to children. We recognize that protecting children’s identities and privacy on-line is important and that the responsibility to do so rests with both the on-line industry and with parents.
For additional information concerning Northwest Bank’s customer privacy policies, please see the following notice:
Our Privacy Disclosure Policy
We have never shared nonpublic personal information except as permitted or required by law, and we will continue to protect your privacy.
Categories of Information That We May Collect
We collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications or other forms, such as: your name, address, social security number, assets, and income.
- Information about your transactions with us, our affiliates, or others, such as: your account balance, payment history, parties to transactions, and credit card usage.
- Information we receive from a consumer reporting agency, such as: your creditworthiness and credit history.
Categories of Information That We Disclose
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted or required by law.
Disclosure As Permitted By Law
We may disclose all of the information we collect, as described above, to affiliates, service providers (for example - check printing companies, data processing companies) and companies that perform marketing services on our behalf (for example - bulk mailing companies, direct marketing companies, market research firms, and marketing consultants) or to other financial institutions with whom we have joint marketing agreements (for example - financial service providers, including other banks, insurance underwriters and agents, securities brokers or dealers, investment companies or mortgage companies).
Confidentiality and Security
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your non-public personal information. top
This is the web site of Northwest Bank.
Our Postal address is 101 West 5th Street Spencer, IA 51301
We can be reached via e-mail at firstname.lastname@example.org.
Our telephone number is 800.678.4105.
Northwest Bank Site Operators:
Senior Web Designer
We respect the privacy of children and do not collect any more personal information than reasonably necessary to enable them to participate in the activities we offer at our web site. With respect to our online information collection practices from children under 13 years of age, we collect the following types of personal information directly from children online: e-mail address, first and last name, age and telephone number. Please note that parents may consent to the above collection and use of information without necessarily consenting to the disclosure of that information to third parties. With respect to the collection by other organizations of personal information from children at our site, our policy is: we do not have any agreements with outside organizations to collect personal information at our site.
Use and Sharing of Information:
The information we collect from children is used to respond to children's specific requests to participate in activities such as contests or sweepstakes. We do not share children's personal information with anyone other than those who provide support for the internal operations of the web site and our agents (e.g., contractors who provide fulfillment services or technical support to the web site). All third parties with whom we share information have agreed to maintain security and integrity of personal information.
Parents can review the information that we have collected from their children online, prevent the further use, collection or maintenance of such information; or direct the deletion of their children's personal information by calling us at the telephone number provided above, e-mailing us at the above address or writing to us at the above address. top
Internet Banking Agreement & Disclosure
I authorize you to charge my account for any transactions accomplished through the use of Internet Banking, including the amount of any recurring payment or transfer that I make. I acknowledge receipt of and agree to comply with the Internet Banking agreement and Electronic Funds Transfer Disclosure, and the Internet Banking User Manuals, as revised from time to time. I agree that sufficient funds must be available in my account on the date that I schedule payments or transfers to be made using the Internet Banking Service.
ELECTRONIC FUND TRANSFERS YOUR RIGHTS AND RESPONSIBILITIES
This Electronic Fund Transfer disclosure does not apply to any accounts other than consumer accounts, as defined by Regulation E. Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed. You should keep this notice for future reference. Preauthorized credits.
Internet Banking Transfers
You may access your account on the internet at http://www.bank-northwest.com/ using a personal computer, your Access ID and Password, to:
- transfer funds from Checking to Checking transfer funds from Checking to Savings/Money Market Plus transfer funds from Savings/Money Market Plus to Checking transfer funds from Savings/Money Market Plus to Savings/Money Market Plus make payments from Checking to Loan accounts with us make payments from Savings/Money Market Plus to Loan accounts with us
- get information about the account balance of Checking accounts, the last statement of deposits or withdrawals to Checking accounts, the account balance of Savings/Money Market Plus accounts, the last statement of deposits or withdrawals to Savings/Money Market Plus accounts, the account balance of Loan accounts, the last statement of activity on Loan accounts
BillPayer Plus, Internet Banking
You may make payments to third parties from your Free, Bonus, Premier, and Investor Checking account(s) as permitted by your agreement with us. No payments to third parties may be made from Money Market Plus and Savings accounts. You should allow at least 10 business days for your payments to be made to third parties.
Except as indicated elsewhere, we do not charge for these electronic fund transfers.
You will get a monthly account statement from us for your Money Market Plus, Checking accounts. You will get a monthly account statement from us for your Savings accounts if you have electronic initiated debits.
- Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how: Call or write us at the telephone number or address listed on this disclosure (E-mail not accepted) in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We will charge you for each stop payment order you give. (Fee schedule available upon request)
- Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
- Liability for failure to stop payment of preauthorized transfer. If you order us to stop one these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
FINANCIAL INSTITUTION'S LIABILTY
Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If you have an overdraft line and the transfer would go over the credit limit.
- If the automated teller machine where you are making the transfer does not have enough cash.
- If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
- If circumstances beyond our control (such as flood or fire) prevent the transfer, despite reasonable precautions that we have taken.
- There may be other exceptions stated in our agreement with you.
We will disclose information to third parties about your account or the transfers you make:
- Where it is necessary for completing transfers; or
- In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
- In order to comply with government agency or court orders; or
- If you give us written permission.
- Consumer liability Generally. Tell us AT ONCE if you believe your card and/or code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days, you can lose no more than $50 if someone used your card and/or code without your permission. (If you believe your card and/or code has been lost or stolen, and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50.00 if someone used your card and/or code without your permission.)
- If you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
- (b) Contact in event of unauthorized transfer. If you believe your card and/or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed on this disclosure.
ERROR RESOLUTION NOTICE
In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed on this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or questions in writing within 10 business days. We will determine whether an error occurred within 10 business days (5 business days for a CheckCard point-of-sale transactions and 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days for CheckCard point-of-sale transactions and 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.Northwest Bank BOOKKEEPING DEPARTMENT PO Box 80 Spencer, IA 51301-0080 800.678.4105 Phone Business Days: Monday through Friday Excluding Federal Holidays More detailed information is available upon request.
BILLPAYER PLUS DISCLOSURE and AGREEMENT
For the purposes of this document, "I," "me," "my," and "mine" shall refer to each Depositor who signs up for BillPayer Plus. "You," "your," or "Bank" shall refer to Northwest Bank. All references to time of day in this Agreement and Disclosure refer to Central Standard (Daylight) Time.
I understand that in order to use BillPayer Plus, I must have a checking account with Bank. The checking account must be designated as my 'primary' account for transactions accomplished through BillPayer Plus. Bank’s BillPayer Plus business days are every day except Saturdays, Sundays and federal holidays. I may use BillPayer Plus virtually any time, day or night, 7 days a week. However, BillPayer Plus may be temporarily unavailable due to Bank’s' record updating, or technical difficulties.
To utilize the services, I will need to enter my access identification code and password and otherwise satisfy the system's security procedures.
All payments I make through BillPayer Plus will be deducted from my designated checking account. Any payee I wish to pay through BillPayer Plus must be payable in U.S. Dollars and located in the United States. Each payee must appear on the payee list I create with you and the account I am paying with must be in my name. I may not use BillPayer Plus to make payments to a federal, state or local governmental or tax unit, or to other categories of payee that you establish from time to time. Funds will be taken out of my primary checking account on the date entered by me.
In some cases, my payments are electronically delivered to the payee within two business days of the payment date. However, some payees are not setup to accept electronic payment. In these cases, a check will be sent, which may take five or more business days to process and deliver to the payee. BillPayer Plus provides an indication of how many days to allow for each payee I designate.
I must allow sufficient time for Bank to receive my request and process the payments so that the funds can be delivered to the payee before the payment due date. If I do not allow sufficient time, I will assume full responsibility for all late fees, finance charges, or other actions taken by the payee. Bank is responsible only for exercising ordinary care in making payments upon my authorization and for mailing or sending a payment to the designated payee. Bank is not liable in any way for damages I incur if I do not have sufficient collected funds in my account to make the payment on the processing date, if the estimate of time to allow for delivery to the payee is inaccurate, or due to delays in mail delivery, changes of merchant address or account number, the failure of any merchant to account correctly for or credit the payment in a timely manner, or for any other circumstances beyond the control of the Bank.
In order to request a stop payment or change a BillPayer Plus transaction designated as "Next Date" I must use the BillPayer Plus instructions provided to me. I must cancel the payment using BillPayer Plus by 6:00 PM of the day before the scheduled processing day. If I request a cancellation of a transaction as set forth above, and Bank does not do so, Bank may be liable for the damages caused.
I authorize you to charge my designated account(s) for any transactions accomplished through the use of BillPayer Plus, including the amount of any payment that I make, and any charges for the service. I authorize you to process payments according to the instructions you receive from me. I authorize you to initiate any reversing entry or reversing fee and to debit my accounts at Bank or elsewhere, in order to correct any mistaken credit entry. I understand that if a payment request describes the beneficiary inconsistently by name and account number, execution of the request will occur on the basis of the account number, even if it identifies a person different from the named beneficiary. Further, Bank and other financial institutions to which a payment request is forwarded may rely on any identification number supplied by me as a means to identify any other financial institution, even if the identification number is different than the financial institution named by me. My obligation to pay the amount of the payment to the financial institution is not excused in such circumstances.
I am responsible for the safekeeping of my Password. I agree not to disclose or otherwise make the Password available to anyone not authorized to sign on my accounts. The Bank does not maintain a record of my Password and if I do not know the Password I must contact Bank to reestablish a new Password. I represent that I have considered the security procedures of the BillPayer Plus services and find that the security procedures are commercially reasonable for verifying that a payment or other communication purporting to have been issued by me is, in fact, mine. In reaching this determination, I have considered the size, type and frequency of payments, or other communications that I anticipate issuing to Bank. If the BillPayer Plus security procedures are not in my judgment, commercially reasonable, I must inform Bank within 30 days.
If the size, type and frequency on my payments change, and the result is that the BillPayer Plus security procedures cease to be commercially reasonable, I must also inform Bank of this within 30 days.
Upon completion of a transaction using BillPayer Plus a confirmation number will be given. I should record this number, along with the payee, scheduled date and transaction amount in my checkbook register (or other permanent record), because this will help in resolving any problems that may occur. No printed receipts are issued through BillPayer Plus.
I am responsible for complying with all terms of this Agreement and Disclosure and the regulations governing the deposit accounts which I access using BillPayer Plus You can terminate my BillPayer Plus privileges without notice to me if I do not pay any fee required in this Agreement and Disclosure when due, or if I do not comply with those agreements. The regulations governing my deposit account are set forth in Bank’s Account Disclosures Terms and Conditions, a copy of which you received at the time of opening your checking account. Bank may terminate this agreement with me upon reasonable notice without any liability.
In no event will Bank be liable to me to consequential damages. Bank will mail or deliver a written notice to me at least 30 days before the effective date of any change in a term or condition disclosed in this Agreement and Disclosure, if the change would result in increased fees or charges, increased liability, fewer types of available electronic fund transfers or stricter limitations on the frequency or dollar amounts of transfers for me, unless prior notice is excused by law.
Please refer to Bank’s Account Disclosures Terms and Conditions Brochure and Schedule of Fees for per-item fees on selected accounts, which you received at the time of opening your checking account. State sales tax and local city taxes charged where applicable.
Once you enroll in e-Statements you will no longer receive your paper statements. You authorize us to electronically deliver your periodic bank statements and any other disclosures that we might send to you with your statements, such as Truth in Savings disclosures, Regulation E disclosures, Privacy Notices or other required disclosures relating to your account(s). You have a duty to promptly examine your e-Statements to determine whether any payment was not authorized. If you believe that an unauthorized transaction has been or may be conducted from your deposit account without your permission, please call 712-580-4100 or your local bank office or write us at PO Box 80, Spencer, Iowa 51301.
We will attempt to notify you by e-mail each time your statement is available through Internet Banking. You will access your e-Statements by following these steps:
- Log into www.Bank-Northwest.com
- Click the Internet Banking login button
- Enter your access ID and click the Submit button
- Verify your image and phrase, enter your password and click Submit button
- Choose the account your want to view and click on Statements
- Click on e-Statements and click on the statement you wish to view
- Print and/or save your e-Statements as you choose
If you are unable to retrieve your e-Statements through Internet Banking or if you want to request a paper copy of your e-Statements, please contact your local bank office. If you request a paper copy of your bank statement, research fees will apply.
You agree to provide and update your e-mail address to Northwest Bank for communication purposes. We are entitled to rely on that address and assume that messages sent to that address are received and acknowledged by you. If your e-mail address changes, or if you are not receiving the email notifications, please notify us promptly either by updating your e-mail in Internet Banking or in person at any Northwest Bank office.
We may amend this agreement at any time; however any material changes will be provided to you at least 30 days before the effective date of the amendment, unless such change or amendment is otherwise required by law or regulation. Your continued use of the service is your agreement to the amendment(s).
You may return to receiving paper statements by contacting your local bank office. Locations and phone numbers are available on our website. If you no longer receive e-Statements, you may be subject to a monthly statement charge according to the fee schedule applicable to your account.