Updated Information on Target Security Breach

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posted 1/14/2014 in Security & Fraud Information

Northwest Bank is working diligently at protecting our customers from the recent Target Security Breach.  Our primary goal is to protect your account.  As a result, all affected cards have been reissued with new card numbers and the compromised card will be closed out upon receiving your new card. Below is an update of what you can expect:

  • Compromised debit cards will be mailed the week of January 13th. If you have not already received your new debit card you will shortly.
  • Your new cards will have a new Personal Identification Number (PIN) which will be mailed separately.
    -   You may choose to change your PIN at most of Northwest Bank’s ATMs or by contacting a representative.
  • Once you have activated your new card, discontinue using your old debit card as it will no longer work.
    -   Be sure to securely disposed of your old debit card. You can bring it to any Northwest Bank location and we will do it for you.
  • In an effort to quickly issue you a new debit card, customers who had a Master Card® debit card with a picture through MyPic Studio, you will receive a Northwest Bank Visa® standard debit card.

We want to make sure you have the tools and resources to protect you from any fraud.  We offer several Free Fraud Prevention monitoring services.  Please take a few moments to review the services below or call any Northwest Bank location and speak to a Personal Banker.  We will be happy to help you!

  • Fraud monitoring service, Falcon Fraud Prevention – This service is free to all Debit Card customers and is automatically added to your Debit Card, for your protection.
  • Debit card alerts, SHAZAM BOLT$ - This free service is offered through SHAZAM, it’s easy to sign up.  Just click the link to learn more.
  • Account notifications, e-Alerts – Set up e-Alerts through your Internet Banking account.  This will enable you to receive notices for any of the alerts you have set up on each of your accounts.

If you were affected by this Target Security Breach, we strongly suggest you monitor your account transactions closely using our Internet Banking or Mobile Banking services.  If you notice any transactions that you don't recognize, please contact us immediately. If you have already experienced fraud, we encourage you to create an Identity Theft Report and review your Credit Report. For more information on steps you can take for Identity Theft, click here.


INFORMATION ON TARGET SECURITY BREACH
 

posted 12/20/2013 in Security & Fraud Information

Ensuring the security of your account and debit card is of utmost importance to us.  With the most recent reported security breach at Target and the possibility of it affecting 40 million cardholders, it will most likely affect some of our cardholders as well.  Target has stated that “anyone who made purchases by swiping their cards in U.S. Stores between November 27th and December 15th may have had their accounts exposed.  The stolen data includes customer names, credit and debit card numbers, card expiration dates and the three-digit security codes located on the backs of cards.”  For more information on the Target Breach, click here.

We are working diligently with our card processor, Shazam, to identify cardholders who could potentially be at risk.  In the upcoming weeks, we will receive further communication in regards to this breach and will be contacting affected customers as soon as the information is made available to us.  If you have made a purchase at Target during this timeframe, please contact us at 800.678.4105 to discuss your card options.

As always, we will continue to monitor all of your transactions, 24/7, in order to detect possible fraudulent transactions.  For more information on Falcon Fraud Prevention, our fraud monitoring service, click here.

Northwest Bank also offers a free debit card service, SHAZAM BOLT$, which provides you:

  • Extra protection on your debit cards.
  • Fraud email alerts on your smartphone, tablet or computer.
  • Account Balances - anytime, anywhere!
    Click here to learn more.