E-Statements

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e-statements

At Northwest Bank, we are committed to providing the most advanced electronic services available.

When you enroll for e-Statements through Internet Banking you will be able to receive, view, save and print your bank statements online.

Experience the convenience of e-Statements by logging in to Internet Banking and enrolling today!

Benefits

  • Fast - Access your e-Statement faster than waiting for your paper statement to arrive by mail.
  • Convenient - e-Statements are stored online for you to access at your convenience.
  • Secure - Securely login to enroll. You'll receive an e-Statement Notification email each month, when your e-Statement is ready to view.
  • Environmentally Friendly - e-Statements can eliminate over 16 pounds of paper a year.

 

How to Enroll in e-Statements

Current Internet Banking Customers

  • Login to Internet Banking. Then, access e-Statement enrollment by clicking on the "Settings" button.
  • Scroll to the e-Statement section of the Settings screen and click "Edit".
  • Indicate the accounts you'd like to enroll; you may enroll any checking or savings account.
  • Next, confirm your email address, check the terms and conditions and click "Accept". You will receive an enrollment confirmation by email.
  • Welcome to e-Statements! It's that easy!

New Internet Banking Customers

  • If you are a not an Internet Banking customer, please complete the Internet Banking enrollment process here.
  • Once you've completed the Internet Banking enrollment process and logged in for the first time, you will be prompted to sign up for e-Statements; select the accounts you want to enroll. You may enroll any checking or savings account.
  • Next, confirm your email address, check the terms and conditions and click "Accept". You will receive an enrollment confirmation by email.
  • Welcome to e-Statements! It's that easy!

e-Statement Q & A

An Electronic Statement allows Northwest Bank Internet Banking customers the ability to view an electronic version of their statement instead of receiving a paper statement in the mail. It is a faster and more environmentally friendly alternative to receiving a traditional paper statement. By signing up for e-Statements you can help protect your identity by reducing the possibility of your statement being lost or stolen in the mail.

Q. Will I continue to receive a paper statement in the mail?
A. No. By choosing e-Statements this discontinues the process of Northwest Bank providing you with a monthly paper statement via regular mail.

Q. Is my e-Statement information safe?
A. Our customer's privacy and security is a priority at Northwest Bank. Your e-Statement is stored on a secure server and delivered to your browser using 128-bit encryption.

Q. Is there a fee for e-Statements?
A. No, e-Statements are a FREE service offered to Northwest Bank customers.

Q. What type of accounts are eligible for e-Statements?
A. Checking accounts are eligible for e-Statements. If you have a combined statement ALL of your accounts on the combined statement will be available for electronic viewing on your e-Statement.

Q. When will I be able to access my first e-Statement?
A. Choosing e-Statements is effective immediately and you will also be able to view your last 18 months of statement history. When your new e-Statement is ready to view, you will receive an email notification.

Q. Can I have my e-Statement notification sent to more than one email address?
A. At this time your e-Statement notification can only be sent to ONE email address.

Q. What if I change my email address?
A. You can update your email address by logging into Internet Banking, select "Settings" then select "Edit" under the email section, and update your email address. Or, contact a Northwest Bank representative for assistance.

Q. Who should I contact if I don't receive my e-Statement notification or if I have forgotten my Access ID?
A. Please call any member of our Northwest Bank Team Monday-Friday at 800.678.4105.

Q. Who should I contact if I have forgotten my password?
A. By clicking on the "Forgot Password" button on the log in page, your password will be delivered to your email address within minutes.

Q. How long will I have access to my e-Statements?
A. Your e-Statements will be available for viewing for 18 months. You may also print or save your e-Statements on your computer so that they will be available for viewing for a longer period of time.

Q. What if I would like to resume receiving paper statements?
A. Contact Northwest Bank at 800.678.4105 to request cancellation of your e-Statement participation and future paper statements will be mailed to you.

Q. Why don't I see the e-Statement enrollment option?
A. Only the primary owner on the account will have the option to enroll in e-Statements.