Mobile Deposit FAQs

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Mobile Deposit Frequently Asked Questions

  1. How do I access Mobile Deposit?
    Mobile Deposit is available through Northwest Bank's Mobile Banking.
    • Download - Mobile Deposit is available for iPhone or Android phone. Download our app instantly to begin managing your accounts.
       
  2. What devices are supported for Mobile Deposit?
    • iPhone 3GS, 4, 4S, and all 5 Models
      • Apple iOS 5.0.1 or newer
    • Google Android Models
      • Android (Froyo) 2.2 or newer
      • Cameras with 2.0+ Megapixel resolution and autofocus
      • Either touch screen or keyboard phones
    • iPad 3, 4 and Mini
      • Apple iOS 5.0.1
      • Cameras with 2.0+ Megapixel resolution and autofocus
         
  3. Is there a fee for Mobile Deposit?
    Yes, there is a small transaction fee of $0.50. This will automatically be charged to your account that receives the deposit. There is no fee to sign-up and use Northwest Bank's Mobile Banking app.
     
  4. Is there Mobile Deposit History available?
    Yes, deposit history is available for 45 calendar days.
     
  5. Are there deposit limits for Mobile Deposit?
    Yes, the daily limit and the per deposit limit is $2,500.
     
  6. Do I still need to endorse a check for Mobile Deposit?
    Yes, you will need to endorse the check by writing "For Mobile Deposit Only" and signing the back of the check.
     
  7. Is there a cut-off time for Mobile Deposit?
    Deposits must be received by 3:00 p.m. CST in order to post on the same day's business. Deposits after 3:00 p.m. CST will post on the next business day.
     
  8. Do I need to keep my check if I deposit through Mobile Deposit?
    Please keep your check until you see it posted on your statement. You many then shred your check.
     
  9. I completed a deposit but I don't see if in my account history? What should I do?
    Check the Pending Transfers tab on your Deposit History page. Deposits listed with a status of Pending are under review. A status of Rejected indicates an issue with your deposit.
     
  10. What if my check is not accepted?
     
    Problem With Check Message
    Unable to Read Check Retake your check photos. If you receive this message again please contact Northwest Bank's e-Banking Support at 1-888-969-1265 (M-F 8:00 a.m. to 5:00 p.m. CST). Click here for additional check image tips.
    Missing Endorsement Please make sure the check is endorsed with "For Mobile Deposit Only" and your signature and try again.
    Duplicate Check This check has already been submitted for deposit. We are not able to accept it again.
    Focus of Image The photo is too blurry. Please retake the photo. Click here for additional check image tips.
    MICR Line Unable to read the numbers at the bottom of the check. Please retake the photo. Click here for additional check image tips.
    Amount Error Deposit amount exceeds allowed user daily limit.

  1. Are the photos of my check stored anywhere on my mobile device?
    No, the photos are not stored on your device. You can review and check images in your Deposit History within your Northwest Bank Mobile Banking.
     
  2. What is the Mobile Deposit Status?
  3. Need more help?
    If you need further assistance with Mobile Deposit please contact your local Northwest Bank or our e-Banking Support at 1-888-969-1265 (M-F  8:00 a.m. to 5:00 p.m. CST).