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ID Theft Repair Kit

If your identity has been stolen, you need to take immediate action to limit the damage and protect your good name.  The following steps will assist you in your ID repair process.

  1. Download our free Identity Theft Emergency Repair Kit
    This kit provides step-by-step instructions and the necessary forms to help restore your identity.
  2. Contact Northwest Bank at 1-800-678-4105 and other related companies immediately.  We recommend that you remain vigilant by reviewing your account statements and credit reports closely. If you detect any suspicious activity on an account, you should promptly notify us or company with which the account is maintained. You also should promptly report any fraudulent activity or any suspected incidence of identity theft to proper law enforcement authorities. Close any accounts that may have been tampered with or opened fraudulently.
  3. Place a fraud alert on your credit report with one of the three major credit bureaus.  Also request to review your credit report for suspicious activity.  A copy of your credit report is available free each year from www.annualcreditreport.com.
    • Equifax: 1.888.766.0008
    • Experian: 1.888.397.3742
    • TransUnion: 1.800.680.7289
  4. File a complaint with the Federal Trade Commission at www.ftc.gov.

IMPORTANT PHONE NUMBERS

  • Credit Bureaus
    • Equifax: 1.888.766.0008
    • Experian: 1.888.397.3742
    • TransUnion: 1.800.680.7289
  • Lost or Stolen Debit Card/Suspect Fraud on your Debit Card
    • Contact a Northwest Bank representative. Monday - Friday from 7:30 a.m. - 6:00 p.m. and Saturday  CST at 1-800-678-4105
    • During after hours, you can contact SHAZAM at 1-866-508-2693.
  • Lost or Stolen Credit Card
    • Contact the 24-Hour Cardmember Servic at 1-800-558-3424

HELPFUL TOOLS TO ASSIST

SHAZAM BOLT$

  • Get extra protection on your debit cards and receive fraud email alerts on your smartphone, tablet or computer. 
  • Instant transaction control. If your card is stolen or goes missing you can block (or unblock) your card with a quick tab of a button.
  • Click Here to Get Signed-Up Today 

SET-UP E-ALERTS

You will benefit by receiving notice when checks or ACH (Automatic Clearing House) transactions are presented for payment or account balances reach predefined thresholds.

  • E-Alerts simplify managing your account(s) by monitoring loans, accounts and transactional activity. You can use E-Alerts to define your own events and receive notifications when checks clear, ACH transactions are presented, account balances fall below a preset threshold or events occur through your Online Banking.
  • Read More on How to Set-Up An E-Alert
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