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ID Theft Prevention & Tools

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Learn to Protect Yourself from Identity Theft

Your identity is one of the most valuable things you own. It’s important to keep your identity from being stolen by someone who can potentially harm your good name and financial well-being. Identity theft occurs when someone uses your name, address, Social Security Number, credit card or financial account numbers, passwords, and other personal information without your knowledge to commit fraud or other crimes. While the words may sound like a foreign language -- Phishing, Pharming, Vishing, Spyware, Dumpster Diving — they are actually techniques used by thieves to put your identity and finances at risk. And their attacks grow more frequent and sophisticated every year. Identity theft is the fastest growing crime in the United States. According to US Department of Justice statistics, it’s now passing drug trafficking as the number one crime in America.

There are ways that you can reduce the chances of being a victim of identity theft.

One way is through education. Here are some articles that can help explain how identity theft can happen and some tips to protect yourself: 

Another way (optional) is to sign up with an ID theft protection and monitoring company.  

The Identity Theft service offered through Northwest Insurance Services is ReliaShield**, which is an identity theft protection company that provides you with tools and services to monitor, alert and then assist you if anything were to happen.

ReliaShield Logo   

**Learn More About ReliaShield


 What To Do If You Suspect Identity Theft? 

If your identity has been stolen, you need to take immediate action to limit the damage and protect your good name.  The following steps will assist you in your ID repair process.

  1. Report and Create a Recovery Plan with IdentityTheft.gov 
    This website provides step-by-step instructions and the necessary forms to help restore your identity.
  2. Contact Northwest Bank at 1-800-678-4105 and other related companies immediately.  We recommend that you remain vigilant by reviewing your account statements and credit reports closely. If you detect any suspicious activity on an account, you should promptly notify us or company with which the account is maintained. You also should promptly report any fraudulent activity or any suspected incidence of identity theft to proper law enforcement authorities. Close any accounts that may have been tampered with or opened fraudulently.
  3. Place a fraud alert on your credit report with one of the three major credit bureaus.  Also request to review your credit report for suspicious activity.  A copy of your credit report is available free each year from www.annualcreditreport.com.
    • Equifax: 1.888.766.0008
    • Experian: 1.888.397.3742
    • TransUnion: 1.800.680.7289
  4. File a complaint with the Federal Trade Commission at www.ftc.gov.

Important Numbers to Know

  • Credit Bureaus
    • Equifax: 1.888.766.0008
    • Experian: 1.888.397.3742
    • TransUnion: 1.800.680.7289
  • Lost or Stolen Debit Card/Suspect Fraud on your Debit Card
    • Contact a Northwest Bank representative. Monday - Friday from 7:00 a.m. - 7:00 p.m. and Saturday 9:00 am - 1:00 pm  CST at 1-800-678-4105
    • During after hours, please contact the Card Processing Center at 1-800-472-3272.
  • Lost or Stolen Credit Card
    • Contact the 24-Hour Cardmember Service at 1-800-558-3424

Additional Tools to Monitor & Protect Your Accounts

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NB Account Alerts 

Combine event management with immediate electronic notification, so that moment a specified account event occurs, you can be notified by e-mail, text, push notification or online message. You can choose your alert preference and thresholds: 

  • Account Balance | Instantly know when your account balance falls below a certain threshold 
  • Checks | Instantly known when a check has cleared your account
  • Transactions | Instantly know when a deposit or loan transaction hits your account
  • Security | Instantly know if your online or mobile banking profile has changed 

Set-Up NB Account Alerts Today


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NB Card Secure (CardValet®)

Protect your debit cards through your mobile device by receiving alerts and defining when, where and how your debit card is used.

Getting started is easy. Just download the Northwest Bank Card Secure app to your smartphone from the App Store or Google Play and register. Then, customize your usage settings and alert preferences to manage your cards. Once you have downloaded our app you'll be able to access it at any time from your Northwest Bank Mobile Banking App!

Download the App Today! 

Card secure AppAvailable in the App Store Get it on Google Play

Learn More about NB Card Secure 


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Credit Sense

Credit Sense is a comprehensive Credit Score program that helps you  stay on top of your credit. You get your latest credit score* and report, an understanding of key factors that impact the score, and can see the most up to date offers that could help you save.

Credit Sense also monitors your credit report daily and informs you by email if there are any big changes detected such as: a new account being opened, change in address or employment, a delinquency has been reported or an inquiry has been made. Monitoring helps users keep an eye out for identity theft.

*Know Your Score

*The credit score provided is intended to help you understand the factors that affect your credit score, and ways you may be able to save money with Northwest Bank loan products. It is generally not used for loan approval purposes or for determining loan rates. Loan rates and approvals are based on information provided to the bank when you apply for a loan. The credit score found in the credit report may be different than the credit score you see here. The offers presented here are not offers to lend; normal underwriting criteria apply. Terms and conditions and offers are subject to change at any time.

** ReliaShield is a service offered by Northwest Insurance Services for a fee depending on what plan you choose. 

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