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Extended Customer Service Center Hours!

Contact our customer service team at 1-800-678-4105 or

our customer service center hours are M-F 7 am to 7 pm cst and Saturday 9 am to 1 pm cst

Image of our customer service team. Contact us for the below types of items and more!image of blue boxes stating we can help with debit card & general assistance, online/mobile banking

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Need help after hours or suspect fraudulent activity on your cards?


  • Northwest Bank Debit Card: During after hours, contact SHAZAM at 1-866-508-2693 to report suspicious activity.
  • Northwest Bank Credit Card: For questions about your account or to report a Lost or Stolen Card contact the 24-Hour Cardmember Service at 800-558-3424.

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We are here to help!

Send us a quick message and our Customer Service Team will follow up with you. Thank you! 

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