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COVID-19 Resource Page

posted on Wednesday, March 18, 2020 in Community News

Northwest Bank COVID-19 (Coronavirus) Resource Page


At Northwest Bank our highest priority is to keep our employees, customers and community safe.  We believe by working together we can limit the spreading of the COVID-19 virus, therefore, our bank locations will have limited lobby access to appointment only.  


Please call ahead or request an appointment prior to visiting our bank lobbies.  If you would like to make an appointment please complete this form and one of our bankers will be in touch with you. If you are showing any signs of the coronavirus or if you have been in contact with someone who has shown signs or has  been diagnosed with the coronavirus we kindly ask that you do not come into our facility.


Our drive-up lanes, ATMs, and digital services are open and available as regularly scheduled for our locations.

Our bankers will be proactively contacting any customers who require timely service, such as mortgage closings and loan signings. We encourage you to access your account(s) from home using our online and mobile banking resources.  Manage your money conveniently through your Online banking or your Northwest Bank Mobile app.

Mobile Banking   Online Banking

  • Use Online and Mobile Banking to:
  • Check your account balance
  • Deposit checks from your phone
  • Transfer money between your Northwest Bank accounts
  • Pay bills and set up payees
  • View transaction history


Our Customer Service Center can assist you with any questions or help with setting up any online and mobile services.  Contact us at 1-800-678-4105, Monday – Friday, 7:00 a.m. – 7:00 p.m.  Saturday, 9:00 a.m. – 1:00 p.m or email at

If you are a Business Banking, Commercial Banking or Treasury Management customer, visit our webpage for more information. 

Our ATMs are available 24/7 and our MoneyPass® network has more than 25,000 surcharge free ATMs available throughout the country. Find an ATM. 

Need to order checks? You can order checks online or by contacting Deluxe directly.  For personal checks please call 1.866.838.5301 and for business checks please call 1.800.252.3414. 

Send a Question   Make Appointment

Transaction FRom your car From your Computer From your Phone/Tablet
Check My Balance ATM, Drive-Up Online Banking Mobile Banking or Call Customer Service
Transfer Funds Drive-Up Online Banking Mobile Banking or Call Customer Service
Deposit a Check Drive-Up Mobile Deposit (Mobile Banking) 
Withdraw Cash ATM, Drive-Up
Send Money to Friends & Family Online Banking (Zelle®) Mobile Banking (Zelle®)
Open an Account Mobile Banking or Call Customer Service
Get a New Debit Card Call Customer Service
Get a New Credit Card Call Customer Service
Set-Up Direct Deposit Call Customer Service
Report Fraud Call Customer Service
Report a Lost/Stolen Card Call Customer Service
Apply for a Personal/Auto Loan or Call Customer Service
Apply or get a Pre-Approval for a Mortgage Loan Mortgage Center App or Call Customer Service
Account Questions (Overdrafts, disputes, etc.) Call Customer Service
Speak to a Banker or Financial Advisor Call Customer Service

Our Customer Service Center is available at 1-800-678-4105, Monday – Friday, 7:00 a.m. – 7:00 p.m.  Saturday, 9:00 a.m. – 1:00 p.m CST.

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The security of your financial information is very important.  Fraudsters and hackers are using the disease outbreak as a tool to obtain individuals personal financial information.  Visit our Security & Fraud Newsroom for tips on how to be suspicious, be protective, be proactive, be calm and be informed on how to protect you from financial fraud.

Northwest Bank offers many security features to keep you informed about the transactions happening in your accounts.

For more information and tools to help you spot and protect your accounts visit our Security Centers. 

Personal Security Center  Business Security Center  Debit Card Fraud Protection 

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Safety & Soundness

At a time you may be feeling some uncertainty we want you to know Northwest Bank is here for you and we are open for business! We want to reassure you that Northwest Bank is very proud of our financial stability. One of our key pillars of our Holding Company, Northwest Financial Corp., is Safety and Soundness.  Our ownership has made safety and soundness one of the top four most important pillars in managing this company.  It is the key driver in being able to be a sustainable company for many years to come.  You are banking with a company who works very hard to ensure your money is always safe, and to be able offer competitive products and services and have highly skilled employees to serve you.  If you have any questions or concerns about the safety of your money please contact your Northwest Bank president.  

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Planning & Preparation

This is a fluid situation, and we will continue to be informed, prepared and nimble in addressing and implementing our approach.

We have a business continuity task force that crosses multiple business and operational areas within Northwest Bank to ensure we're prepared for pandemic and other crisis events. This task force, which reports updates to executive management, is addressing topics such as travel, workforce policies, third-party readiness and additional cleaning and hygiene needs.

We have robust plans in place across our organization to ensure both our associates' safety and the sustainability of our business operations, so we can continue to meet and exceed the needs of our customers and partners.

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Help Stop the Spread of Germs

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid close contact with people who are sick.
  • Cough or sneeze into your elbow, arm or a tissue (not your hand). Throw the tissue in the trash.
  • Avoid touching your eyes, nose and mouth.
  • Clean and disinfect frequently touched objects and surfaces.
  • Stay home when you are sick, except to get medical care.

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