Important Web Browser Updates For Your Security

Your security is our priority! Read more to learn how this may affect your personal device.

To ensure we can continue to serve your security in the future, please make sure you are up-to-date on your web browser's Transport Layer Security (TLS).

Being online is ever-changing and we are proactively advancing our Transport Layer Security to version TLS 1.2 to help protect your financial information.

June 4, 2018: As we continue to provide safe and secure banking solutions access to our website (www.nw.bank) will be disabled from browsers that do not support SSL versions TLS 1.2. In order to protect our customers with reliable and secure connections to our website and Online Banking, it’s important for this upgrade to be made as older technology becomes outdated.   

Find Out Your Current Browser Version Find Out Which Browsers are TLS 1.2 Compatible

What is TLS?

TLS stands for Transport Layer Security and is a used to establish a secure communications channel between two systems. It is used to authenticate one or both systems and protect the confidentiality and integrity of information that passes between systems. Recently fraudsters have found vulnerabilities in older TLS versions.

Why?

Many of you may recall the “Poodle,” or “Heartbleed” attacks in the past. With the Poodle attack, a hacker can force your browser to downgrade to an older TLS version, which is far less secure than today's standards. A browser using older TLS is vulnerable enough to let hackers spy on the data traveling to and from your computer. That means they could spy on your emails, banking or anything else.  These risks have been addressed with SSL versions TLS 1.2 which means your connection will be more secure.

What does this mean for you?

Certain users that utilize older browsers may not have the ability to support TLS 1.2 and will not be able to access our website at nw.bank or online account information.  You will need to upgrade your current browser, enable your SSL, or install another browser to continue to access our website and your Online Banking or Business Online.

Browser Support

Most browsers have supported TLS 1.2 for several years.

The following browsers DO support TLS 1.2:

• Microsoft Edge: All versions supported
• Microsoft Internet Explorer: IE Version 11 or higher
• Mozilla Firefox: Version 27 or higher
• Google Chrome: Version 38 or higher
• Apple Safari: Version 7 and higher for OS X 10.9 (Mavericks) and higher

Frequently Asked Questions

1. How do I know what kind of browser I am using?

   Browser Version -  www.whatbrowser.org

   Operating System - windows.microsoft.com/en-US/windows/which-operating-system

   Javascript Status - www.whatismybrowser.com/detect/is-javascript-enabled
    

2. My device does have a TLS supported browser but I still cannot view the website?
   Once you have confirmed you are using a supported browser (listed above), please follow the instructions below for your specific browser to enable SSL versions TLS 1.2.

• Internet Explorer
  • Open Internet Explorer
  • Click Alt T and select "Internet Options"
  • Select the "Advanced" tab
  • Scroll down to the "Security" section
  • Locate and check "Use TLS 1.1 and TLS 1.2"
  • Then, press the "OK" button

• Google Chrome
  • Open Google Chrome
  • Click Alt F and select "Settings"
  • Scroll down and select "Show advanced settings..."
  • Scroll down to the Network section and click on "Change proxy settings..."
  • Select the "Advanced" tab
  • Scroll down to the "Security" section
  • Locate and check "Use TLS 1.1 and TLS 1.2
  • Then, press the "OK" button
    ​
• FireFox
  • Open FireFox
  • Type in "about:config" in the URL bar and press Enter
  • Scroll down to "security.tls.version.max" and press enter
  • Set the value to 3
  • Then, press the "OK" button
    ​
• Opera
  • Open Opera
  • Click Ctrl+F12
  • Click on "Security"
  • Click on "Security Protocols..."
  • Press the "OK" button
  • Then, press the "OK" button
    ​
• Safari
  • There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.2 is automatically enabled.

3. Need Help? No problem!
   Give us a call at 1-800-678-4105 and we would be happy to assist. Thank you!