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How to Protect Yourself from Coronavirus Scams

posted on Tuesday, April 21, 2020 in Security & Fraud Information

image of unknown caller calling

As world leaders continue to address the novel coronavirus pandemic, the likelihood that cybercriminals will use the public’s concern over the situation in cyber scams increases. Consider taking the following steps when receiving communications regarding the coronavirus:

  • Be suspicious of any email, phone call or direct mail that attempts to induce panic or threaten you into making a hasty decision.
  • Know how to spot phishing attacks. Cybercriminals know how to structure emails so they appear to come from legitimate or known sources at first glance. Carefully inspect any communication for misspellings or grammatical errors.
  • Do not click on links or download attachments in suspicious emails. If you receive an email regarding the coronavirus, and are unsure if it is legitimate, resist the temptation to click on links or download attachments. Doing so could download malicious software onto your device.
  • Never give out personal information online or over the phone. Guard this information as closely as possible to keep cybercriminals from using it to steal your identity.
  • Verify information that you think is coming from trusted sources. Visit the organization’s website or contact the organization directly to confirm it is authentic.
  • Watch for charity scams. Cybercriminals may pose as charities wanting to help people affected by the coronavirus. Search online to verify a charity’s authenticity before making any donations.

For more information about the Economic Impact Payment (also known as stimulus payments) and Paycheck Protection Program please visit our COVID-19 Resource Page.

COVID-19 Resource Page 


Protect Your Personal Information

Fraudsters and hackers are using the disease outbreak as a tool to obtain individuals personal financial information. Northwest Bank offers many security features to keep you informed about the transactions happening in your account.

  • NB Account Alerts | Get notified the moment a specific account event or activity occurs (you can choose from over a dozen account activities).
  • Card Secure | Protect your debit cards through your mobile device by receiving alerts and defining when, where and how your debit card is used.
  • Credit Sense | Access your credit score* along with personalized tips on how to improve or maintain an already great score.

NB Account Alerts Card Secure *Credit Sense

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