Internet Banking e-Alerts combines event management with immediate electronic notification, so that the moment a specified account event occurs, you can be notified by e-mail, text or an online message.
You will benefit by receiving notice when checks or ACH (Automatic Clearing House) transactions are presented for payment or account balances reach predefined thresholds.
E-Mail and Online Messaging
E-Alerts can be sent either by e-mail, text or via online message, giving you instant access to important financial information. E-mail messages do not contain customer names and the account number is masked to just the last 3 digits of the account number.
E-Alerts simplify managing your account(s) by monitoring loans, accounts and transactional activity. You can use E-Alerts to define your own events and receive notifications when checks clear, ACH transactions are presented, account balances fall below a preset threshold or events occur.
Adding Value to Internet Banking
E-Alerts make Internet Banking even more valuable to you, our customer, creating a convenient, one-stop financial center. Instead of having to check your e-mail account(s) for financial alerts and then log into Internet Banking to act on the information, you can receive generated notices as soon as you log into your Internet Banking.
Generating A New E-Alert
To generate a new E-Alert, choose New and select which E-Alert Event you would like to set-up as show below. For a more secure alert you can also choose "encrypted" alerts in this drop down menu. Learn more about our email encrypted services.
The following specifications will need to be completed for each E-Alert to be set-up. The following screen uses a DDA Low Memo Balance template as an example.
New E-Alert Set-Up
To set-up a new E-Alert, choose which account number the alert should be set-up for, what the balance criteria should be, what frequency you want our system to check your account for the specific criteria and what delivery method you would like, whether by e-mail or online message box. Click submit and your event is now set-up as a recurring event for 180 days.
An E-Alert is now set-up for the specific template that was chosen. The E-Alert will then be fulfilled once the criteria entered in the new event setup section is met. The alert will remain active until the pre-assigned expiration time period is met. For example, if the expiration time period is 180- days and on the 50th day the E-Alert is fulfilled, the alert will start over with 180 days until expiration for the new alert. As long as the alert is fulfilled within the expiration days that are predefined, it will continue until manually deleted by you. The fulfilled online message alert will remain on the system for 20 days and then will be automatically deleted.
All E-Alerts have various days until expiration based on their Event Category. E-Alerts are intended to be a notification program for various applications and situations. The majority of E-Alerts have an expiration date of 180 days with a few such as Check Clear notice of 60 days or CD Maturity Notice of 999 days.
For additional questions regarding Internet Banking E-Alerts, please contact our Communication Center at 1-800-678-4105 or by e-mail at email@example.com.